Please read this Subscription Policy before subscribing. We’ve kept them short and clear.

How it works

Subscriptions are available for replacement cartridges only. The delivery cadence and price are shown on the product page and are selected when you subscribe. Your subscription starts once your first payment is processed. Future orders are created automatically on your chosen schedule until you pause or cancel.

Billing & renewal

We automatically bill your card on the same day of the month as your first order. Each subscription renews on that schedule unless you change it, pause, or cancel in your account.

Shipping & dispatch

Orders are shipped after each successful billing, with dispatch occurring shortly thereafter. Delivery timeframes vary by destination and carrier. Tracking will be provided where available.

Managing your subscription

You can update your payment method, shipping address, delivery cadence, or skip a delivery at any time by logging into your account with the email used to subscribe. To make sure changes apply to your next order, please update them at least 7 days before your next scheduled billing date.

Cancellations

You can pause or cancel at any time via your account or by emailing us. If you cancel 7 days or more before your next scheduled billing date, no further charges will be made. If you cancel within 7 days of the next billing date, that cycle will still be billed and shipped, and your plan will stop after that order. We’ll confirm cancellations by email.

Failed payments

If payment fails, we’ll automatically retry up to three times over seven days. If all attempts fail, your subscription will be paused and we’ll email you so you can update your details.

Address changes & returns to sender

Please update your delivery address at least 7 days before the next billing date. If a parcel is returned to us due to an incorrect or outdated address, a re-ship fee may apply.

Discounts & promotions

Discount codes apply to the first subscription order only and don’t apply to recurring charges. Codes can’t be combined unless stated.

Order issues & support

If your order arrives damaged, incorrect or doesn’t arrive, email hi@mypurahome.com so we can help. If tracking shows “delivered” but you haven’t received it, please first check with household members, neighbours, building management and the carrier. If still not located within 10 days of the delivery scan, contact us.

Returns & refunds

Returns, replacements and refunds are handled under our Refund Policy, which applies to subscription deliveries as well. Change-of-mind returns do not apply to recurring cartridge subscription orders.

Contact

Questions about subscriptions? Email hi@mypurahome.com.